Política de envío

SHIPPING POLICY

Thank you for shopping with us. We ship orders worldwide and work to process and deliver every order as quickly and reliably as possible.

ORDER PROCESSING

All orders require approximately 3–4 business days for processing and preparation before shipment.

Processing time begins on the first business day after your order is successfully placed and payment is confirmed.

Business days do not include Saturdays, Sundays, or public holidays.

During periods of high demand, promotional events, product launches, holidays, or other exceptional circumstances, processing times may be longer than usual.

ESTIMATED SHIPPING TIME

Once your order has been processed and handed over to the shipping carrier, estimated delivery typically takes:

6–9 business days

This delivery timeframe is an estimate only and begins from the date the package is shipped, not from the date the order is placed.

Please allow approximately:

3–4 business days for order processing

6–9 business days for estimated shipping transit

Estimated total timeframe: approximately 9–13 business days under normal circumstances.

DELIVERY TIMES ARE ESTIMATES

Shipping and delivery dates provided on our website, order confirmations, tracking pages, or other communications are estimates and are not guaranteed arrival dates.

Actual delivery times may vary depending on the destination, shipping carrier, customs processing, local postal services, weather conditions, holidays, transportation disruptions, international events, or other circumstances outside of our reasonable control.

A delay in transit does not necessarily mean that an order has been lost.

INTERNATIONAL SHIPPING

We offer worldwide shipping.

International shipments may be subject to customs inspections, import procedures, taxes, duties, tariffs, or other charges imposed by the destination country.

Unless otherwise expressly stated at checkout, any customs duties, import taxes, brokerage fees, or similar charges imposed by the destination country are the responsibility of the recipient.

Customs processing may also cause additional delivery delays that are outside of our control.

TRACKING INFORMATION

Where tracking is available, customers will receive tracking information after the order has been processed and shipped.

Tracking information may require several business days to update after the carrier receives the package.

Once a package has been transferred to the shipping carrier, tracking updates and transportation are managed by the carrier.

SHIPPING DELAYS

Although we make every reasonable effort to meet our stated processing times, unexpected delays may occasionally occur.

If we become aware that we cannot ship your order within the processing timeframe originally stated, we may contact you with an updated estimated shipping date and, where required by applicable law, provide you with the option to accept the delay or cancel the unshipped order for a refund.

INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before completing your purchase.

We are not responsible for delays, unsuccessful deliveries, or returned packages resulting from incorrect, incomplete, or outdated shipping information supplied by the customer.

If you notice an error in your shipping address, please contact us as soon as possible.

We cannot guarantee that an address can be modified after an order has entered processing or has already been shipped.

FAILED OR REFUSED DELIVERY

If delivery cannot be completed because the customer provided incorrect information, failed to collect the shipment, refused the package, or was otherwise unavailable to receive it, the package may be returned to the sender.

Any applicable reshipping costs may be the responsibility of the customer where permitted by law.

LOST OR DAMAGED PACKAGES

If your tracking information indicates an unusual delay, loss, or delivery issue, please contact us so that we can assist in reviewing the shipment with the carrier.

Claims involving lost or damaged packages may be subject to the carrier's investigation procedures and timelines.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

DELIVERY MARKED AS DELIVERED

If tracking shows that your package has been delivered but you cannot locate it, please first check with members of your household, neighbors, reception areas, mailrooms, building management, or your local delivery carrier.

Please contact us promptly if you still cannot locate the package so we can assist where reasonably possible.

FORCE MAJEURE AND EVENTS OUTSIDE OUR CONTROL

We are not responsible for delivery delays caused by circumstances outside of our reasonable control, including but not limited to severe weather, natural disasters, customs delays, carrier disruptions, labor disputes, transportation interruptions, government actions, public emergencies, international conflicts, or other unforeseen events.

YOUR STATUTORY RIGHTS

This Shipping Policy does not exclude, restrict, or modify any rights or remedies that cannot legally be excluded or limited under the consumer protection laws applicable to your purchase.

By placing an order through our store, you acknowledge that you have reviewed the estimated processing and delivery timeframes described above.